The nitty gritty...

What information we collect and why

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Use of this website requires various types of information to be collected as follows:

• Automatic: During website use, certain types of information are collected about your device such as its location, IP address, browser type and its operating system. This is done using cookies to enhance the user experience; for example, recognising what screen-size is being used to enable clearer text display.

• User-Provided: Tying messages in the chat box, sending requests for information etc. We of course need to store and process this information in order to respond to your query.
   

Enquiry Forms

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When you click the buttons on the website, your email application is opened with a new email ready for you to type your enquiry. Your details are collected in our Customer Relationship Database to enable us to respond.

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Marketing Communications

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If at any time you do not wish to receive marketing communications (whether by email or otherwise), please let us know and we’ll update our records.

If you provide us with your contact details, we may use them for the purposes of sending you marketing communications and you will have the opportunity to opt-out.

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Your Information Rights

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In accordance with GDPR & DPA, you have several rights that you can exercise free of charge, on request, under certain circumstances. However, if your requests are unfounded or excessive, we reserve the right to refuse to act or charge a reasonable fee for processing.

Broadly, you have the right to:

• be informed about the collection and use of your personal data

• access your personal information under certain conditions

• have inaccurate personal information corrected or completed

• have your personal information erased

• restrict our processing of your personal information

• receive a copy of any personal information you’ve provided to us

• object at any time to processing of your personal information for direct marketing purposes

If you need to exercise these rights, we will respond within a reasonable time up to 1 month from when we receive your request, unless the complexity means that we need more time; and if so, we will tell you.

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Cookies and Google Analytics

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A cookie is a small file which asks permission to be placed on your device. Web browsers automatically accept certain cookie types to enable functionality, whereas other types can be accepted or rejected by the user. You have the choice to accept, reject of customise the cookie settings. Google Analytics automatically tracks internet visits to our website, the information is aggregated and not shared with 3rd parties.

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Whom we share your information with

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Aside from the above, your personal information is only shared with the authorities following a lawful request to do so.

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Where your information is stored

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Emails: Within O365 and Microsoft’s Datacentres for the UK are in Durham, London, and Cardiff.  

CRM: Our CRM app. is owned and operated by Wix.com Ltd., based in Israel, which is considered by the European Commission to be offering an adequate level of protection for the Personal Information of EU Member State residents. Personal Information may be stored in datacentres located in the United States of America, Ireland, Japan and Israel. If Wix.com transfers your Personal Information to the United States or anywhere outside Europe, they will make sure that there is a level of protection deemed adequate by the European Commission or that the relevant model standard contractual clauses are in place. 

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How long we retain your data

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If you submit personal information the website does not store this. Any information that remains unused on our CRM for more than 3 years will be deleted.

You have several rights that you can exercise free of charge and on request, under certain circumstances. However, if your requests are unfounded or excessive, we reserve the right to charge a reasonable fee or to refuse to act on them.

In summary, depending on the circumstances, you have the right:

• to be informed about the collection and use of your personal data

• to access your personal data and supplementary information

• to have inaccurate personal data corrected, or completed (if it is incomplete)

• to have your personal data erased

• to restrict our processing of your personal data

• to receive a copy of any personal data you have provided to us

• to object at any time to processing of your personal data for direct marketing purposes

• to object in certain situations to the continued processing of your personal data